FAQ

Covid Support - Key questions answered

 

How will the school communicate with parents

- The school will communicate to parents via email, text message or schoolcomms.
- The school website will also be updated with any changes and we advise parents to access
this regularly.
www.selstonhigh.org.uk

 

How will the school support my child’s learning while closed?

- Activities and tasks will be posted electronically via classcharts and Teams. Written tasks are available

 

Can I just visit the site to see someone, get something from my locker etc.?

The site gates now closed and we are not be able to allow any access without previous arrangement as we enforce the government guidance on social distancing.


What does my child do if they cannot access Classcharts or any other app e.g. they have forgotten their password or don’t know how to log on?

Students should contact their link tutor or email enquiries@selstonhigh.org.uk


What does my child do if they need help with their work?

Students can email their teachers using the email function in Office 365.

 

I tried to contact Mr/Mrs *** but they haven't got back to me?

Try contacting your child's tutor or another member of that team it may be that the member of staff is ill or unavailable.

 

How do students access Office 365, School email and Microsoft packages?

Each student has access to Microsoft Office 365.

This allows students to have access to email and
packages like Microsoft Word to complete tasks at home.
 


What does my child do if they cannot access Office 365 – e.g. they have a password problem?

Students should contact their link tutor or email enquiries@selstonhigh.org.uk

 

How much work should students complete?

We are very conscious of students wellbeing, however we need to ensure that learning does
continue during this period.
Ideally students should complete the tasks set. We would advise that breaks are built in and
that students work in 30 minute chunks.

 

What if I have any pastoral questions or a concern regarding my child?

Our advice is to contact their link tutor other contacts can be found on our safeguarding page.